In order to consistently get great reviews, new bookings, and repeat guests, there are a great many factors that all must be thoughtfully considered and expertly executed. We start with appealing staging, high-quality photography, and accurate listings. These listings are easily found and booked by guests because we have Superhost Status on Airbnb and Premier Host on VRBO and many great reviews, so we are favored by the algorithm.
Next, we follow that up with supremely fast yet friendly and personal customer service from the booking through the stay. The guests arrive with clear check-in and parking instructions to a meticulously cleaned and stocked unit and a thorough Welcome Book with detailed recommendations for dining and entertainment. Once the guest checks out, our cleaning team notes any damages or maintenance issues, cleans, and stocks the unit, and changes the code in the smart lock so it’s ready for the next guest.
Wilmington Vacation Homes is big enough that we can get the job done, yet small enough for personal connection. We know our units well, and we have staff 24/7 located downtown to quickly solve any issues that arise.
We are proud of our community and it shows. Our Neighbor Initiative fosters good relationships with neighbors so that the guests feel safe and welcome in the neighborhood by its long-term residents. Likewise, our Business Initiative fosters relationships with local businesses that we trust and can recommend to our guests.
If you’re looking to short-term rent your Wilmington investment property, there’s no better choice than Wilmington Vacation Homes.
We found that contracting out our maintenance, cleaning, and customer service yielded inconsistent results, so we brought it all in-house. We’ve spent years fine-tuning our rental services to make guests happy and receive higher ratings — this includes a full-time dedicated staff, building our own in-house industrial laundry center, lightning-fast yet personal customer service, and a willingness to go above and beyond. We’re pleased to offer our services to other owners and managers of short-term rentals who want to satisfy their most demanding guests and increase their ROI.
The first service we offer is the “Jazz Clean.” This is our cleaning and maintenance service, which keeps your short-term rental clean and stocked for your guests. It also provides you with peace of mind as your rental is thoroughly assessed between guests for damages and maintenance issues, and any maintenance issues are quickly resolved. This helps you keep your guests happy and your ratings high!
Includes: cleaning, stocking, and optional pest and maintenance plans.
INVESTMENT: This service starts at $135 for a one-bedroom/one-bathroom unit. Additional bedrooms are $20/each. Additional bathrooms are $25/each.
Bye bye, pesky Palmetto Bugs! With the skilled duo of our pest control specialist and our maintenance engineer, we keep your rental pristine. From bug-proofing to replacing air filters and lightbulbs, you can relax knowing your property is always guest-ready!
$75 / month
Experience hassle-free maintenance with our dedicated engineer, ready to swiftly tackle both minor and significant repairs at your property. Rest assured, your property is in capable hands for quick and effective repair and maintenance solutions.
$85 initial visit then $125/hr plus material costs.
This is our passive income offering for home and condo owners who want to generate income from their rental but don’t have the time or desire to book guests, arrange cleaning, arrange maintenance, and deal with a multitude of issues that come with running a short-term rental. With the Complete Jazz Listing, you won’t need to do a thing! Your home will be listed as a Wilmington Vacation Home property and receive all the same services and care we give to our other units.
Includes: Jazz Clean, listing on major platforms, 24/7 customer service, 24/7 management, maintenance as needed (for a fee), guest dispute resolution, damage recovery with short-term rental hosting sites, and the WVH hassle-free guest damage insurance (up to $500).
Your listing comes with extremely fast customer service. If a guest has an issue or a question, they will get a response in as little as seconds and often no longer than 5 minutes. As locals, we take great pride in providing the best possible customer service. Each guest will receive a welcome message, instructions for how to check in including a video or pictorial, a message after their first night to see if they need anything, and if the unit is vacant after their last scheduled night, they receive a message asking if they’d like to extend their stay at a discounted price.
With this, we list your rental on WilmingtonVacationHomes.com, AirBnb, and VRBO. We’ll prepare the listing and photography at no cost to you. We install a smart lock on your front door at no cost to you. You get the benefit of our algorithmic price listing, which helps us stay aware of market changes, special events, and fluctuations in tourism so you can get the most rentals at the best price. Your unit will also be marketed by the local company we use for social media and marketing. We are constantly growing our client base to increase direct booking!
Your listing also receives the premium Jazz Clean treatment and maintenance/pest control plan so you have nothing to worry about. That means your unit will be fully stocked with linens, towels, snacks, water, coffee, paper products, cleaning products, and a first aid kit. We don’t ask guests to clean before leaving the unit — that’s our job. So they don’t have to worry about stripping the beds, taking out the trash, or any of the other inconveniences that come with some short-term rentals. We take great care to make the rental look exactly like the photos so the guest knows exactly what they’re walking into. We will personally check the unit on the day that a guest is going to check in to make sure everything is just right.
We also include our deluxe Welcome Book, which has tons of options within walking and/or a short driving distance to restaurants including options for those with dietary restrictions, nightlife, shopping, beach trips, things to do, historical sightseeing, cool biking routes around Wilmington, and more. We carefully crafted our Welcome Books to provide recommendations from our personal experience, so they also include what’s good and why, and help your guest get the most out of their travel experience from our local perspective. In addition, we included information about trusted companies that we work with, such as local realtors, construction companies, and other services for the guests who are preparing to move to Wilmington.
We set the check-in time as 4 pm for guests, but we make it our personal goal to have all rentals ready for check-in by 3 pm or earlier. As soon as the rental is cleaned/stocked and the door code is reset, the guest receives a message letting them know they may check in at any time, and this service is greatly appreciated by our guests.
This full listing service is only 20% of the listing income after the Jazz Clean fee and applicable listing fees. There is no fee to list on Wilmington Vacation Homes, and small fees for Airbnb and VRBO.
INVESTMENT: This full listing service is only 20% of the listing income after the Jazz Clean fee and applicable listing fees. There is no fee to list on Wilmington Vacation Homes, and small fees for Airbnb and VRBO.
If you want to get the most out of your rental, happy guests, and high ratings, look no further than Wilmington Vacations Homes and our Jazz Clean and Listing services.
Want to learn more? Speak to our team today: (910) 547-1938